Last updated: 2026
This Refund Policy applies to all digital products and services purchased from the Astrologie Life website.
By placing an order, you agree to this Refund Policy in addition to our Terms & Conditions.
1. Digital Products
All products offered on this Website are digital services and/or digital content delivered electronically (such as PDF astrology reports).
No physical goods are shipped.
2. No Right of Withdrawal After Delivery
Due to the nature of digital content, refunds are generally not available once:
- the digital product has been delivered, or
- access to the digital content has been provided, or
- the service has begun
This is in accordance with applicable EU consumer protection laws regarding digital content.
3. Exceptions
We may consider refunds in the following limited circumstances:
- The digital product was not delivered due to a technical error on our side
- You were charged incorrectly or multiple times
- The digital product is materially defective and cannot be reasonably corrected
In such cases, you must contact us within a reasonable time and provide your order number and the email used at checkout.
4. Incorrect or Incomplete Information
We are not responsible for delays or issues caused by:
- incorrect personal or birth information provided by the customer
- incorrect email address entered during checkout
Refunds will not be issued for errors resulting from incorrect information provided by the customer.
5. Chargebacks and Disputes
If you have an issue with your order, please contact us before initiating a chargeback or payment dispute.
Unresolved chargebacks may result in restriction of access to future purchases.
6. Processing of Approved Refunds
If a refund is approved, it will be processed through the original payment method used at checkout.
Refund processing times depend on the payment provider and your financial institution.
7. Contact
If you have questions regarding this Refund Policy or believe you qualify for a refund under the conditions above, please contact us via the Contact page on this Website.